Chi Man and Bao Tran had been doing the field work in Standard Chartered Bank for 3 days last week. During 3-day work, we have learnt lots of different skills which are really useful in real life such as communication, flexibility, team-work, etc.
In the first morning, we had a special welcome from our Manager at Highlands coffee shop. That was a great memory. In the meeting with the Manager, he introduced about his company included how the production process works, how many departments there are and how important each department is. After that, we were arranged to meet the employees in the Client Experience Department which is the department operated with the support from other groups such as Process, Quality Assurance, Complaints, etc. In the afternoon, our Manager asked us to write down what we had learnt that day, and things that we did not understand, then, he answered all our questions and explained clearly for us. He also showed us the products of this company and the difference between them. On the second day, we had the chance to work with the Client Due Diligence Department. This department is in charge of checking customers’ backgrounds and making sure the money they have is legally. In the afternoon, we participated in the coaching meeting which is assessed the recorded conversation between their staff and the customers to make sure that the staff in Call Center are enthusiastic and have good behavior to their customers. On the final day, we visited the Product Department. They told us about what products were provided by their bank and how to attract new customers by using promotion strategy as well as the benefits of customers while using these products. Then, we had a delicious lunch with our Manager in a well-known Indian restaurant. When we came back the office, we had a chance to visit the Relationship Manager Department. This department is in charge of selling products to the priority customer and maintaining customers’ loyalty. After that, our Manager organised for us to meet the employees of Operational Risk Department and they provided us with full information of Business Operation Risk Management in Digital Banking, included ATM, Online Banking, etc. At the end of the day, we met our Manager to say thank you and goodbye to him. At that moment, we had mixed feeling. We were happy for having the opportunity to do field work in Standard Chartered Bank and we were sad because it was the last day that we had the chance to work with our Manager as well as others staff. Throughout three days working experience, we had found out that our Manager was a strict boss at work but he was extremely kind, and friendly to everyone. Hence, he became our role model. We really enjoyed the last 3 days. It was an amazing memory for us in the future when we look back to our age of sixteen. We would like to say thanks to our school and Standard Chartered Bank for giving us a great opportunity to do the work experience. It is really wonderful!