The first point of contact for any parent who is dissatisfied with any aspect of school life is the child’s class/form teacher. If they cannot resolve the problem for you then please contact the Milepost Leader/Head of Year or another senior member of staff who will endeavour to solve any issues that you have.
If the problem still exists, the school has a complaints policy in order to help deal promptly and effectively with concerns. A copy of policy can be downloaded by following the link below. The policy and procedure aim to reassure parents and others with an interest in the school that:
- Any complaint against the school will be dealt with in a fair, open and responsive way, with the aim of achieving a speedy and satisfactory resolution; and
- The school recognises that a willingness to listen to questions and criticism and to respond positively, can lead to improvement in school practices and provision for pupils.
Complaints Policy and Procedure