School Buses

Useful Links

• Subscription Form
• Approximate Service Areas
• Feedback Form

Signing up procedure
 

Dear parents!

Thank you for your interest in our school bus service.

To sign up for a school bus please fill out a Subscription Form.

*Please note that without timely payment the company reserves the right not to start service.

How It Works

We collect your children and drop them off at your door or as close as possible. All buses have adult monitors on board, in addition to certified and medically checked drivers.

Parents can contact bus monitors at all times during the ride. For your convenience, we have the Bus Coordinator based at the Krylatskoe Upper Campus from 10:00 to 17:00 to support you with any queries you may have.

New clients may also sample our service for three days free of charge to understand if the service works for their individual circumstances.

Collection times are designed for 08:15 arrival at the campus before the start of the school day at 8:30. The average journey time to and from school is between 30-45 minutes. We try to keep the maximum duration less than 1 hour. To maintain route integrity and respect for others, late shows are not collected after a short wait (2 minutes maximum). Afternoon return (15:45 departure from ISM / 16:45 on ASA days) times can vary, but average journey times are less than one hour. Obviously, more remote residential locations can result in longer journey times. As you may know Moscow can be a challenging environment for road travel.

TLS reserves the right to decline serving distant residential locations.

Feel free to contact us at ism@transportlinkservice.net for more details and information on travel times from your location and pricing.

Our Fleet and Drivers

TLS currently serves ISM and many other international schools around Moscow. Our large vehicle fleet (of over 100 buses) improves the reliability of the service.

Every TLS driver has a class D Russian driving license, has a background police check and is medically checked every morning by a certified physician at TLS facilities.

As our main vehicle of choice, we use an 18-seater Ford Transit, equipped with specialist heating systems, air conditioning, and seatbelts. We perform regular safety checks and ensure buses are kept in top condition. We also have other buses from 8 to 53 seats to tailor transport provision to a user’s needs.

Our main bus garage and parking are located near the ISM. We have backup buses and drivers to ensure the continued reliability of our service.

Vehicles are insured according to Russian law, and all drivers hold extra liability insurance.

* VAT exclusive

Please also note that bus fees are payable in advance.

Payment options:

• bank transaction;
• in cash (at the reception in Krylatskoye UC on any school day from 10:00 to 15:00);
• bank card (at the reception in Krylatskoye UC on any school day from 10:00 to 15:00).

Refund Policy

If a family decides to stop using the school bus service:

For any child who pays for the term and begins the term, we refund 50% of the pro-rata cost of the remaining days in the Term. After a user has made use of our services for 75% of a Term, no refund is applicable for the unused days for that Term.

• Prices are payable in advance, and do not include VAT.
• We reserve the right to remove any child from the bus service for disciplinary, safety, and security reasons, after a formal warning is given. Our behaviour code is available upon request and is given to each family at the beginning of each year.

Bus services are contracted between families (or in some cases companies and embassies) and transportation provider Transport Link Service (TLS). The school does maintain a cooperation with Transport Link Service (TLS), which has proved a reliable partner over the years. A school-based Bus coordinator is an employee of Transport Link Service (TLS).

Covid-19 Related Terms

Should the school be fully closed (*) for 6 school days or longer due to COVID-19 during the academic year, the days of closure will be compensated “day for day” on a pro-rata basis by credit transfer to the following term once the school reopens.  School closures during less than 6 school days are not compensated.

No monetary refunds will be done other than according to the refund policy. Our refund policy for people leaving school or Russia stays the same (please see the Refund Policy paragraph above).

Possible compensation in days for the current 2021-2022 academic year:

• cannot be accumulated
• cannot exceed the 50% of the school bus fee

(*) - This compensation is valid if the whole school suspends in-school teaching (for students of Krylatskoe Campuses - both Upper and Lower Campuses should be closed, for Rosinka Campus – the whole Rosinka Campus should be closed).

(*) No compensation can be offered for a separate quarantine class.

Contact information: 

For more information, please contact:
Elena Kazulina
Mob: +7 (926) 640-5563
Tel: +7 (499) 922-4400
Email: ism@transportlinkservice.net

Your feedback is always welcome!

We are always happy to receive feedback from our customers. After all, this helps us to improve the quality of our services to ensure we offer the best possible experience for your family.

If you have any comments or complaints about the quality of the school bus service, please share your feedback with us by completing the form via the link below:

Feedback Form