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  • A Global Family

    The world is full of opportunities. We give your child a place to grow so they can reach out and grab them.

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    Whatever your child needs, our curriculum inspires them to reach their full potential.

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    Our packed calendar of events and activities will make each day special.

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    Your child can go anywhere. We aim to give them the confidence to get there.

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IT Support Technician

  • Period: Full Time
  • Contract: Permanent
  • Closing date for applications: 31 January 2018


Essential Duties

This position includes, but is not limited to, the following essential functions:

Systems, Network and Infrastructure Management

  • System administration of servers.
  • Routine backup scheduling and testing.
  • Monitors network connectivity and security.
  • Manages reprographics to enhance printing and copying experience and reporting.
  • Troubleshoots and resolves of technology in the school.
  • Installs and improves computer software and network equipment.
  • Installs, configures and manages mobile devices and Apple devices / computers
  • Proactive by taking steps to ensure availability of IT Systems in the school.
  • Identifies and disseminate information on new technology to assist teaching and learning in schools.
  • Manages and formulates school IT CAPEX and OPEX in consultation with Senior Leadership Team
  • Performs additional duties as identified and assigned.

Teacher Support - Software

  • Work with teachers to understand software being used for teaching in various departments in the school.
  • Assist teachers on a regular basis to effectively use available software for teaching and learning inside the classroom.
  • Understand teaching needs with relation to IT and provides basic training and help documentation.
  • Identifies software that is currently in use, level of usage and with teacher feedback, investigates new software tools that can be deployed for more effective teaching.
  • Manage online subscriptions, tracks usage for reporting and with teacher feedback and investigates new resources.
  • Understand and support mobile devices and MID software in use at the school.

Teacher Support - Hardware

  • Understand the issues involved with troubleshooting and management of IT infrastructure, including wired and Wi-Fi network connectivity, Internet access, email, etc. with relation to teaching and education.
  • Support school applications, user desktops / laptops, mobile devices, IWBs, projectors, audio video equipment.
  • Respond to needs and questions of users concerning their access of IT resources via a help desk system.
  • Help answer all trouble calls/emails and enter work orders into our tracking software.

Audio/Video Support

  • Support Hall / Outdoor A/V requirements for assembly and events.
  • Assist the Music Department with their technology and audio/video equipment.

Asset & Vendor Management

  • Inventory management of software licenses, software, hardware and other IT supplies.
  • Manage purchase of software, hardware and other IT supplies and vendors.
  • Manage and track business mobiles in use by members of staff.
  • Promote responsible usage and care of company equipment.


  • All staff are required to manage effective personal development as part of the Company’s commitment to invest in staff as the key resource in the organisation.
  • All Staff must ensure that they meet their statutory responsibilities with regard to Health and Safety, Equal Opportunities and other relevant legislation, and should conform to professional and ethical requirements.


  • Bachelor Degree, or equivalent plus three years of similar or related experience preferred.
  • Should be experienced with Microsoft products. Must have a strong familiarity with PC hardware, software, and peripherals in a Windows Server environment and System Administration tasks.
  • Self-motivated, initiative
  • Tolerant and flexible, adjusts to different situations
  • Organisation and prioritisation skills
  • Use of judgement and ability to solve problems

Closing date: 31 January 2018

Please send a covering letter and cv to adminrecruitment@dovercourt.edu.sg