Sorry but this form will not work without cookies enabled. Please adjust your browser settings to enable cookies to continue. For more information on how to do this please see ourPrivacy Information Collection Statement.

Emergency/Info Notice
  • A warm welcome

    Situated in the heart of a thriving expat community, our school welcomes families from all over the world

    Reception Area

  • Academic success

    Delivering outstanding results at every level in our school

    Northbridge Primary Classroom

  • Helping others thrive

    Inspiring academic success & developing social, intellectual and confident children

    Northbridge International School Cambodia - LEAP

  • Be Ambitious

    We believe passionately in learning, and our modern approach continues to help our students shine

    Be Ambitious

  • Support and guidance

    We look forward to seeing you at NISC and welcome you and your family to our special community

    Northbridge International School Cambodia - LEAP

  • Stay in touch

    Have a look at what is taking place in our school and our community

    Northbridge International School Cambodia - Football

  • Get in touch

    We realise how important it is to choose the right school for your child. No question is too small.

    Northbridge International School Cambodia - LEAP

IT Support / Help Desk

  • Period: Full Time
  • Contract:
  • Closing date for applications: 31 July 2019

IT SUPPORT / HELP DESK

  • Location: Phnom Penh

  • Schedule: (Monday to Friday from 7:30 am to 4:30 pm) 

  • Salary: Negotiation

  • Expected Employment Start Date: August 16, 2019

  • Report to: Network Manager

 

Main Responsibilities:

  • Provide first level contact, troubleshooting and convey resolutions to issues

  • Properly escalate unresolved queries to the next level of support

  • Track, route and redirect problems to correct resources

  • Update customer data and produce activity reports

  • Follow up and provide feedback and see problems through to resolution

  • Utilize excellent customer service skills and exceed expectations

  • Ensure proper recording, documentation and closure

  • Recommended procedure modifications or improvements

  • Preserve and grow knowledge of help desk procedures, products and services

  • Installation, configuration and maintenance of IT equipment (HW), CCTV, network connections, telephone (PABX) and applications(SW). Ensure they function properly at all times.

  • Maintain an inventory of all IT equipment and application and ensure the correct licensing of all products and update the administration manager for insurance purposes

  • Perform other IT related duties as required by line manager and the senior leadership team

Requirements: 

  • At least 1 years' relevant experience

  • Work experience in an international environment

  • University degree

  • Fluency in Khmer and English

  • Experience with Google’s G-Suite for Education

  • Experience with Microsoft Office

  • Experience with Windows 7,10, Mac OSX 10, iPads and software support

  • Knowledge of ITIL concepts (optional)

 

APPLICATION INFORMATION

Applications should include a cover letter along with a photograph, updated CV with all relevant experience, along with the names and contact email addresses of at least two referees.

Applications should be sent to employment@nisc.edu.kh

Closing date: 31 July 2019

The school reserves the right to appoint before this deadline if the right candidate is found. 

Northbridge International School Cambodia is committed to safeguarding children and young people.  All post-holders are subject to a satisfactory enhanced DBS (in the UK) or Criminal Records (Police Check) disclosure from their most recent country of residence.

Related Downloads