Lunchtime at the British School of Guangzhou is an integral part of the school day. Lunches are provided free of charge to all students each day with staff eating the same food, in the same environment, at the same times. This not only helps to ensure each child receives an appropriate meal each day but also helps students develop good table etiquette as they socialise with peers and adults in a relaxed, yet supervised atmosphere.
All catering at the school is provided by Chartwells, a member of the Compass Group PLC and the leading provider of catering and support services to the education sector in the UK. Chartwells have been preparing delicious freshly cooked school lunches for the British School of Guangzhou since 2005.
Chartwells plan menus carefully a month in advance of serving, offering at least two choices of main course with a daily selection of salad, yoghurt and fruit plus a tasty dessert option. The school employs a healthy drinks policy and has requested that Chartwells provide only lightly flavoured or normal mineral water to students (no drinks with high sugar content are made available during the lunch service).
As much as possible, Chartwells will cater for restricted diets. This includes vegetarian, vegan, dairy free and gluten free. The company also works closely with the school nurses to ensure any child with an allergy is properly looked after at meal times.
Menus for the upcoming month are published here on the 23rd of each month. They constantly change as we work with Chartwells and various groups to ensure we do our best to suit all tastes- no easy task!
Each month representatives from both Primary and Secondary Student Councils will attend a lunch improvement meeting. Their suggestions are used by Chartwells to guide change and improvement. We also invite groups of parents to regularly meet managers from Chartwells. This gives our parents a platform to provide valuable feedback with teaching staff also keen to play an important part too.
Feedback & Surveys
Over the past two years the British School of Guangzhou has put a lot of effort into making sure we gather and listen to as much feedback as possible with various notice boards located in public areas regularly updated with ideas we have received and action taken. This is set to continue this year as our Events & Catering Manager increases the channels used to find out how we can improve.
Each month, parents, students and staff are invited to conduct random spot checks to assess overall lunch and catering quality and service. The School manages these spot checks, with results used during meetings with Chartwells Managers to improve catering for all.
Primary Student Survey (Term 3) and Secondary Student Survey (Term 2):
There is no better indicator of how we are doing than the students themselves. These surveys ask students if they enjoy school lunches, giving each student the ability to make suggestions.
Parent Satisfaction Survey (March)
Each year we survey our parents to identify what we do well and what can be improved. In 2015, one of our parents suggested students form part of the menu decision process. By the end of the year, we were able to introduce this by involving our student councils (see above).
Staff Survey (January)
Another key consideration is the opinion of our staff. They eat school lunches with the children each day and can offer invaluable feedback to help improve and ensure standards are high.
We Invite Continued Feedback
If you have a suggestion or would like to find out more, we encourage you to contact the school’s catering representative, directly through firstname.lastname@example.org.