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  • A Global Family

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Desktop Support Engineer

  • Period: Full Time
  • Contract: Permanent
  • Closing date for applications: 30 September 2020

Duties and Responsibilities

Education and Experience:

  • Diploma / Degree in Information Technology or its equivalent. Certification in ITIL and CompTIA+ would be advantageous.
  • At least 2 years of relevant working experience in helpdesk or onsite support with strong support skillset.
  • Excellent communication skills
  • Basic knowledge of Windows, OSX, iOS, hardware, software, server and networking. Experience in Office 365 and Active Directory would be an advantage.
  • Excellent people skills
  • Ability to work under pressure and well with others and in a team environment
  • Fast learner in a fast pace environment
  • Ability to retain new skills
  • Experience working with different cultures
  • Proficiency in English is a must
  • Fresh graduates will be considered


Essential Duties 

This position includes, but is not limited to, the following essential functions: 


Desktop Support 


  • Level 1 Help Desk duties-responsibilities will increase with training
  • Assist in troubleshooting, such as, but not limited to:
  • Password resets 
  • Printer configurations, ordering and changing of toners
  • Desktop, laptop, Mac and other user device support
  • Break/fix, configuration issues, troubleshooting, software installations, hardware repair including in-house repair (projectors & smartboards).
  • Assist in coordinating software/hardware requests in coordination with managers requirements.
  • Assist in Desktop/Laptop imaging, computer/mobile setup and distribution.
  • Devices supported under Desktop Support Scope include, but not limited to:
  • Desktop/Laptop/Smart Phone
  • iMac/Macbook/iPad
  • Projector/Smartboard
  • Audio Mixer/AV equipment
  • Analogue CCTV/IP Camera
  • VoIP Phone
  • Participates in technological research by studying organization goals, strategies, and new technological resources for improvements.
  • Assist in identifying the need for system and network upgrades, as well as configurations and storage updates.
  • Assist in ensuring hardware/software security within the workplace.
  • Assist in setting up and supporting AV equipment as and when necessary.
  • Ensuring that all IT asset and inventory are tracked and up to date.
  • Create and update technical documentation of operating procedures as needed

Audio/Video Support

  • Supports Hall / Outdoor A/V requirements for assembly and events.
  • Assists the Music Department with their technology and audio/video equipment. 


Asset & Vendor Management 

  • Promotes responsible usage and care of company equipment. 


Ad-Hoc Duties

  • User relocation
  • VOIP phone deployment & troubleshooting
  • Media Wall related issues
  • Change of printer toner, remove paper jam, increase printer credit
  • Printer report extraction

Vendor escort and assembly stand-by duties


Other Responsibilities

  • All staff are required to manage effective personal development as part of the Company’s commitment to invest in staff as the key resource in the organization.
  • All Staff must ensure that they meet their statutory responsibilities with regards to Health and Safety, Equal Opportunities and other relevant legislation, and should conform to professional and ethical requirements.